Wrong Address on My OrderUpdated 4 days ago
Changing or Updating Your Shipping Address
To maintain our speedy dispatch timeframes, we are unable to cancel or make changes to an order once it has been processed. Customers are responsible for ensuring their shipping address is correct and up to date at checkout.
If you have entered the wrong shipping address, please contact us as soon as possible via live chat or email [email protected] as we wil always do our best to help. Please include the following details:
Your order number
Your correct delivery address
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed, but we are happy to assist where possible.
Once a parcel has been shipped, it enters the courier network, you may still be able to redirect the parcel using your tracking link.
If the parcel cannot be delivered and is returned to us, we can reship it to the correct address once it arrives back at our warehouse. Please note a reshipping fee will apply.
Thank you for your understanding. 🤍🫧